Refund policy
🔄 ORA Return & Refund Policy
🧘♀️ Our Commitment
We want you to love every piece from ORA.
If something isn’t quite right, we’re here to make it easy.
📦 Return Eligibility
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Items must be unworn, unwashed, and in original condition (with tags attached)
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Returns must be requested within 7 days of receiving your order
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Proof of purchase (order number or confirmation email) is required
Please note:
For hygiene reasons, socks and undergarments are final sale and cannot be returned or exchanged.
💳 Refunds
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Approved returns are eligible for store credit or a refund to your original payment method
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Refunds will be processed within 7–10 business days after we receive and inspect your return
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Original shipping fees are non-refundable
🔁 Exchanges
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Need a different size or color?
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We offer free exchanges within 7 days of receiving your item (subject to availability)
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To request an exchange, contact us at support@wearora.co
🚚 How to Start a Return or Exchange
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Email support@wearora.co with your order number and reason for return
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We’ll provide instructions for shipping your item back to us
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Once received and approved, we’ll process your refund, exchange, or store credit
Customers are responsible for the return shipping costs unless the item was incorrect or defective.
⚡ Special Notes
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Items marked “Final Sale” cannot be returned or exchanged
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If you received a damaged or incorrect item, please notify us within 48 hours of delivery and we’ll prioritize a solution
🤍 Thank You
We’re a growing brand — every return helps us create a better experience for the ORA community.
Thank you for being part of our story.