Find your answers here

🔥 1. General

What is ORA?
ORA is a premium activewear brand designed in Australia and made for the modern Filipina. We create minimalist, high-performance pieces that support your movement, mindset, and femininity — from studio to street.

🚀 2. Pre-Launch / Early Access

How do I get early access?
Sign up on our homepage to join the ORA community. You’ll be the first to shop new collections, receive exclusive rewards, and unlock members-only perks.

When are you officially launching?
Our first collection drops soon. Subscribers will receive the exact date and early shopping privileges before anyone else.

📦 3. Shipping & Delivery

Do you ship nationwide in the Philippines?
Yes! We ship across the Philippines. Shipping is free on orders over ₱2,500.

Do you ship internationally?
Not yet, but we’re working on it! Join our list to be the first to know when we launch globally.

How long does shipping take?
Once your order ships, expect delivery in 2–5 business days within Metro Manila and 3–7 days for other regions.

👗 4. Sizing & Fit

How do I know my size?
Check out our size guide [link] — we include measurements in both cm and inches. Still unsure? Email us at hello@wearora.co and we’ll help you choose the perfect fit.

Are your pieces true to size?
Yes, ORA pieces are designed to be true to size with a sculpting, supportive fit. If you’re in between sizes, we recommend sizing up for comfort or down for compression.

🔄 5. Returns & Exchanges

What’s your return policy?
We accept returns on unworn, unwashed items within 7 days of delivery. For exchanges or store credit, email us at support@wearora.co.

Can I exchange for a different size?
Absolutely. Just make sure the item is in original condition and contact us within 7 days.

💳 6. Payments

What payment methods do you accept?
We accept GCash, GrabPay, debit/credit cards, and bank transfers through our secure checkout.

Are my payments secure?
Yes, we use encrypted payment gateways to keep your data safe.

✨ 7. Product & Fabric Care

How do I care for ORA activewear?
Wash in cold water, inside out. Hang dry to preserve elasticity. Avoid bleach or fabric softener for longevity.

What makes your fabric different?
ORA uses buttery-soft, sweat-wicking, and stretch-retaining fabric designed for all-day comfort and movement.

🤝 8. Collabs / Partnerships

I’m an influencer / creator — how can I collaborate with ORA?
We'd love to hear from you! Fill out our collab form [link] or DM us on Instagram @ora.activewear.

🛠️ 9. Order Help

I made a mistake in my order — can I change it?
Email us within 12 hours of placing your order. We’ll do our best to update it before it ships!

I haven’t received my order — what should I do?
Contact support@wearora.co with your order number and we’ll assist right away.

Still need help?

We’re here for you — reach out to us directly at hello@wearora.co or by clicking the button below and we’ll get back to you as soon as we can 💌